Frequently Asked Questions

Browse the list below to find a wealth of information commonly requested by consumers of Hill's pet foods. If you don't find what you're looking for, please contact us with any questions.

Frequently Asked Questions

  • Hill's Pet Profile Hub

    How do I Sign Up for My Account?

    You can sign up on the Hillspet site. Go to ‘My Account’ navigation option at the top right on the desktop view and on the hamburger menu on Mobile view and select ‘Sign Up’. Follow the instructions to create an account.

    What if I forgot my password?

    You may go to Hillspet site navigation > My Account > Log In > Forgot Password? link option. You will be prompted to enter your email address. Once entered, you can select the “Submit” button. A Reset Your Password email will be sent with a “Reset Password” button. You will be redirected to a page to enter your new password and confirm it. Once your new password is reset, you will be brought to the login page.

    How do I unsubscribe from emails for My Account?

    Currently, to unsubscribe from Hill’s email communications you can either click in the unsubscribe link present in the footer of every email sent from us, or by submitting a form in the contact us page.

    Do I have to create a My Account account to receive email communications from Hill’s?

    If you only wish to start receiving email communications from Hill’s, you can simply sign up for it, it does not require you to create an account.

    How do I delete My Account as a Pet Parent?

    The best way to delete your account is to contact us here, We will be able to assist you with deleting your account entirely.

  • Top Questions

    How much should I feed my pet?

    Just as eating amounts vary from person to person, eating amounts vary from pet to pet. Most Hill's™ pet foods have a feeding guide on the package to help you determine the proper amount to feed your pet. However, the feeding guide is intended only as a starting point. It's critical to your pet's health that his or her physical condition be monitored regularly and the feeding amount adjusted as needed. To access the suggested feeding guide for Hill’s brand pet food that you feed your pet, refer to our product selector.

    What is the difference between Prescription Diet, Science Plan and VetEssentials brand pet foods?

    Prescription Diet  brand pet foods are formulated to address specific medical conditions that can develop in pets. Prescription Diet foods are available through your pet's veterinarian, or through authorised online retailers. If you have a pet with a medical condition, please speak to your veterinarian to see if a Prescription Diet pet food is right for your dog or cat. Prescription Diet is clinical nutrition to improve quality of life.

    Science Plan  brand pet foods are formulated to meet the needs of healthy pets during various life stages. Science Plan healthy pet food offers clinically proven benefits that promote vitality and well-being at any age or lifestyle with a full range of precisely balanced products. Science Plan has 100% of what pets need, 0% of what they don't. Science Plan has the finest natural ingredients your pet will love and no artificial colours, flavours or preservatives to help ensure that your pet lives a happy, healthy life.

    VetEssentials  brand pet foods offer preventative nutrition for each life stage. Each VetEssentials pet food delivers five health benefits to address the needs of pets at every life stage. Along with regular exercise and veterinary check-ups, VetEssentials maximises your pet's potential for a healthy future. VetEssentials is available exclusively through your veterinarian.

    We do not make Science Plan or VetEssentials products to serve as substitutions for Prescription Diet products.

    What's the shelf life of the Hill's food my pet eats? How can I store the food?

    Check out the shelf life of our foods and storage tips to keep them fresh.

    Where can I buy Hill's pet foods?

    Prescription Diet brand pet foods are available at most veterinary clinics and surgeries. If you need to locate a veterinarian in your area, we can help. Prescription Diet is also available online at veterinary clinics with online stores and authorised online retailers.

    Science Plan brand pet foods are available at most veterinary clinics and surgeries, pet specialty stores and some pet grooming facilities. We can help locate a veterinarian or find a retailer near youScience Plan foods are also available online from authorised retailers.

    VetEssentials brand pet foods are available exclusively from your veterinarian.

    Can I buy Hill's pet food online?

    Science Plan pet foods are available online from authorised online retailers.

    Prescription Diet pet foods are available through your veterinarian and online at authorised online retailers.

    VetEssentials pet foods are available exclusively through your veterinarian.

    How can I learn more about my pet's Hill's pet food - including how it works, the ingredients, the flavours, etc.?

    For all the information about Science Plan, Prescription Diet, or VetEssentials brand pet food you feed your pet, visit our Products section.

    How many calories are in Hill's pet foods?

    Calories vary from one product to another because each is designed for specific life stages and lifestyles. The calorie content for each of our foods is included in our online product selector.

    Is my pet's food available in dry, canned and treat versions?

    To see all the available options for your pet's food, use our online product selector.

    Are Hill's pet foods guaranteed?

    Our Hill's 100% Satisfaction Guarantee covers quality, consistency and palatability. If you are unhappy with any of our diets, simply return the unused portion to the place of purchase for a refund or replacement

  • Feeding and Treating with Hill's Pet Nutrition Foods™

    My pet is a finicky eater, how can I enhance the taste of my pet's food? Can I feed people food or table scraps?

    Taste tests show that pets prefer Hill's pet foods to many other leading brands, however we realise some pets can be picky eaters. To help you in this situation, we suggest following one or more of the tips below to encourage your pet to eat.

    • If you are starting to feed your pet a new food, refer to the 7-Day Transition Schedule for dogs or cats. A gradual transition from the current food to a new food helps wean your pet from one food to another.
    • Meal feed your pet by measuring the appropriate daily feeding amount of food and placing it in your pet's bowl. If you are feeding your pet more than one meal during the day, divide the amount into the number of feedings for the day.
    • For dogs, allow 10-20 minutes for your dog to eat, then remove the remaining food and wait to feed your dog until his next meal. Remember, food tastes much better when we have an appetite!
    • If you are feeding your pet dry food, try hand-feeding by holding the kibbles of food in your hand and feeding it to your pet in small portions for the first few feedings.
    • Add a couple of tablespoons of warm (not hot) water to one serving of your pet's dry food. Let the mixture sit for a few minutes to soften the kibbles, then serve. Moisten enough food for one meal feeding at a time so the food doesn't spoil. Do not leave moistened food out more than four hours.
    • You can make pet food gravy to mix with the dry food by adding a few tablespoons of warm (not hot) water to the equivalent canned pet food. Spoon the gravy over the dry food and serve. Be sure to only make enough for one serving at a time so the food doesn't spoil.
    • To help enhance the flavour of both dry and canned food, add a small amount of low-sodium chicken broth or the liquid drained from tuna canned in water. Only make enough for one serving so the food doesn't spoil. (Do not use this tip for Prescription Diet z/d or d/d pet foods.)

    We do not recommend feeding people food or table scraps. Veterinarians strongly believe that feeding pets table scraps or "people" food can lead to excesses or deficiencies of nutrients in your pet's nutrition which over time may lead to health problems for your pet (like obesity). Feeding table scraps or “people” food can also result in a more finicky pet.

    How do I switch / transition pet foods for my cat or dog?

    Pets are creatures of habit and may need some help in switching to a new food. Unless recommended otherwise by a veterinarian, gradually introduce any new food over a seven-day period. Mix the new food with your pet's former food, gradually increasing the amount until only the new food is fed.

    Most pets readily accept these foods, but some are more reluctant than others to give up what is familiar to them. If your pet does not easily switch, you may want to try one of the following suggestions:

    • Warming the food or adding warm water enhances the food's smell and flavour.
    • Do not leave food available at all times. Consider meal feeding every three to four hours, 15-20 minutes each time.
    • To help enhance the flavour of both dry and canned food, add a small amount of low-sodium chicken broth or the liquid drained from tuna canned in water when transitioning your pet from one food to another. (Do not use this tip for Prescription Diet z/d or d/d pet foods.)

    See transition tips and video for dogs or cats

    Can I give my dog a treat although he is eating Prescription Diet pet food?

    Prescription Diet Canine Treats are a low-calorie, restricted mineral treat for dogs being fed Prescription Diet foods. You can provide up to 10 percent of your dog's daily energy needs by feeding Prescription Diet Canine Treats and still maintain the appropriate nutritional profile to aid in managing the underlying condition. Ask your veterinarian if Prescription Diet Canine Treats are right for your dog being fed the following Prescription Diet products:

    • Prescription Diet b/d Canine
    • Prescription Diet c/d Canine
    • Prescription Diet g/d Canine
    • Prescription Diet h/d Canine
    • Prescription Diet j/d Canine
    • Prescription Diet k/d Canine
    • Prescription Diet r/d Canine
    • Prescription Diet w/d Canine
    • Prescription Diet Metabolic Canine
    • Prescription Diet d/d Canine dogs
    • Prescription Diet i/d Canine
    • Prescription Diet z/d Canine


    For dogs fed a Prescription Diet product that is not listed above, we suggest making a homemade treat using the Prescription Diet food you feed your dog and following this recipe.

    Can I give my cat a treat although she is eating Prescription Diet pet food?

    • Prescription Diet d/d Feline
    • Prescription Diet i/d Feline
    • Prescription Diet z/d Feline


    Prescription Diet Metabolic Treats are healthy and rewarding treats for adult cats to support healthy weight loss and weight maintenance. These Metabolic Treats are available through veterinary clinics and online at authorised online retailers. These treats are a great complement for cats being fed:

    • Prescription Diet Metabolic Feline
    • Prescription Diet m/d Feline
    • Prescription Diet r/d Feline
    • Prescription Diet w/d Feline


    For cats fed a Prescription Diet product

    Homemade Treat Recipe Yield: approx. two dozen treats

    For Cats

    For Dogs

  • Pet Care Questions

    How can I learn more about my pet's disease?

    When your pet is diagnosed with a disease, it's natural to want to know more about the illness and treatments. Find out more about cat diseases and dog diseases.

    How can I tell if my pet is overweight?

    With more than 50% of the pet population being overweight, it's important to be aware of your pet's weight. There are several signs you can look for to determine if your pet is becoming overweight. These warning signs include:

    • Can't feel ribs anymore
    • Loss of discernible waist
    • Pads of fat over hips and base of tail
    • Waddles when walking
    • Finds it difficult to move
    • Short of breath
    • Bad tempered


    It's important to be aware of your pet's weight, as proper growth and weight can help prevent many diseases and disorders associated with obesity, as well as growth-related skeletal disease. If you do notice any of these warning signs, your veterinarian can help recommend changes to keep your pet healthy and fit.

  • About Hill's Pet Nutrition, Inc.

    What is Hill's commitment to animal welfare?

    At Hill's, we're committed to the welfare of every animal, from those we care for to your pet. Learn more about Hill's Commitment to Animal Welfare.

    Are employment opportunities with Hill's listed within your site?

    Please visit our Careers section for more information about jobs available at Hill's.

  • About Our Website

    How do I register?

    Register here.

    I forgot my user ID. Can you send it to me?

    Contact us with your full name and email address, and we'll send your user ID.

    I forgot my password. Can I get a new one?

    Give us your e-mail address, and we'll send you a new password.

    My account has been locked for security. How do I unlock my account?

    Due to sign-in failures, your account has been locked for your security. We'll reactivate your account and reset your password - just contact us with your user ID.

    I've been through all the FAQs and still have a question for Hill's. How can I contact someone?

    Contact our Customer Services Department with your question.

    Why does Hill's use cookies on its site?

    Hill's has limited use of cookies on its site so that we can offer the best possible website experience to our visitors.

    Our website uses cookies to improve your browsing experience. Some cookies remember you so we can offer you a more personalised website when you come back. Other cookies track how many people view our pages so we can improve the overall experience of the website, while some are essential for the website to work. If you don’t mind cookies, please select OK to continue browsing. If you’re not sure, read our terms and conditions here or you can change your personal settings so you are in full control over which cookies you get.

  • Coupons

    Where can I find coupons?

    A large percentage of promotions and coupons are delivered through retailers of our products. Please check with your veterinarian or pet food retailer periodically to see if they have rebates or other promotions available. You will also find promotions available from time to time on Additionally, we frequently highlight our special offers at

    Why can't I find a promotion on my pet's product?

    While we try to offer a variety of promotions to reach as many of our consumers as possible, we do not always have promotions running or coupons available. Be sure to check periodically with your veterinarian or pet food retailer in addition to our

    If you have questions about Hill's™ product coupons, please call Hill's Customer Services Department at 0800 282438.