Hill’s Brand Horizon

Questions or comments?

Whether it’s about one of our products or an interest in our company — your input is important to us. Read our frequently asked questions or select an option below to start the conversation.

Tell us about yourself to get started

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If you have a product concern, please provide the manufacturing code, which begins with the best before date, and stock number as that will help us find a quick and accurate answer for you.

The Reason for the Return*


If the pet didn’t like the taste, please let us know how long the transition period was between the old and the new food


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Send us a letter

Thank you for your interest in Hill’s Pet Nutrition, Inc. Send your mail to:

Hill’s Pet Nutrition Ltd
Customer Services Department
Guildford Business Park, Midleton Road
Guildford GU2 8JZ

Call Us Toll-free

We’re always glad to talk with pet parents and others interested in our products and company. Call us toll-free from anywhere in United Kingdom at:

Monday through Friday

Call us toll-free from anywhere in Republic of Ireland at:

Monday through Friday